The website is operated by TwinkleTree Market, located at 14660 Manchester Rd, Ballwin, MO 63011, United States.

Throughout these terms, “we,” “us,” and “our” refer to TwinkleTree Market. “You” and “your” refer to anyone browsing our website or purchasing from us.

Using Our Website

You must have the legal capacity to enter into a purchase agreement or act with appropriate authorization.

Please provide accurate contact, payment, and delivery information when placing an order. If you create an account, keep your login details confidential and notify us if you suspect unauthorized access.

Product Descriptions and Availability

We aim to keep product descriptions, photographs, prices, and availability information accurate.

Product colors may appear differently depending on your screen settings. Photographs may include decorative accessories that are not part of your purchase unless the product description specifically includes them.

These differences do not affect your rights when an item is defective, materially different from its description, or otherwise fails to meet applicable legal requirements.

If an ordered item is unavailable, we will contact you and refund any payment collected for items we cannot supply.

Prices and Payment Methods

Unless stated otherwise, prices are shown in U.S. dollars. Applicable shipping charges and taxes will be disclosed before you complete your purchase.

Our payment options include Zelle, Apple Pay, bank transfer, Wise, Cash App, and PayPal, as offered when placing your order.

Your payment provider may apply its own terms and processing requirements. These do not reduce our responsibilities to you.

If a pricing or listing error affects your order, we will contact you before proceeding. We will not charge a higher price without your agreement. Payments collected for canceled items will be refunded.

Order Changes and Cancellations

If you need to change your order, correct your delivery details, or request cancellation, contact us as soon as possible.

We will attempt to accommodate changes before dispatch. Once an order has shipped, changes may no longer be possible, and our returns process may apply.

If we cannot fulfill your order, we will notify you and refund payments collected for the unfulfilled items.

Any cancellation rights provided by applicable law remain unaffected.

Shipping and Delivery

We ship directly from our store and offer worldwide delivery, subject to applicable laws and carrier availability.

We aim to dispatch orders on the same day they are placed, with a maximum processing time of 48 hours. Estimated delivery is 14 days after dispatch.

Delivery times are estimates and may be affected by customs processing, weather, public holidays, or carrier delays.

Customers are responsible for customs duties, import taxes, and clearance fees imposed by the destination country. These charges are not included in free shipping.

Tracking information is provided after dispatch. If we cannot ship within our stated timeframe, we will notify you and offer the choice of accepting a revised dispatch date or canceling for a prompt refund. If you do not consent to the delay, we will cancel and refund the unshipped order.

Please see our Shipping Policy for further information.

Lost or Undelivered Orders

Contact us if your package is lost, delivered to an incorrect address, or marked as delivered but has not been received.

We will investigate the delivery information and work with the carrier to resolve the problem. We provide a full refund for orders not received because of these delivery issues, including the original shipping charge paid to us.

Please include your order number and delivery details when contacting our team.

Items Damaged During Transit

If your order arrives damaged during transit, you may choose a full refund, including the original shipping charge paid to us, or a replacement at no additional cost.

Contact us with your order number and a description of the damage. Where possible, include photographs of the item and its packaging to help us resolve your request.

If a return is required, we will cover the return shipping cost.

Returns and Refunds

You may request a return within 14 days of receiving your order. Our return policy applies to all product categories.

Items may be opened but must remain in the condition received, without damage caused after delivery. This requirement does not prevent you from reporting defects or damage that existed when the item arrived.

We cover return shipping costs. Original delivery charges are not refunded for ordinary returns, except where required by law. Transit-damaged and undelivered orders qualify for the full refunds described above.

Refunds for returned items are processed within five days after inspection. Your payment provider may require additional time to display the funds.

Please read our Refund and Returns Policy for complete instructions.

Using Products Safely

Follow the instructions and safety information supplied with your purchase. Electrical decorations should be used only in the environments and conditions for which they are rated.

Privacy and Personal Information

Our Privacy Policy explains how we collect, use, and handle personal information through purchases, contact forms, website analytics, and newsletter subscriptions.

Please review that policy to understand our information-handling practices and your available privacy choices.

Customer Reviews

We welcome honest feedback about our products and service.

Nothing in these Terms and Conditions prevents you from sharing truthful reviews, including criticism, or requires you to transfer ownership of your reviews to us.

Website Content

The text, photographs, graphics, and other materials on our website belong to us or their respective rights holders.

You may browse and use the website for personal shopping purposes. Commercial copying or redistribution requires permission from the appropriate rights holder, except where permitted by law.

Consumer Rights and Disputes

Nothing in these Terms and Conditions removes guarantees, remedies, or consumer rights that cannot legally be excluded, or limits liability where doing so would be unlawful.

Missouri law applies to the extent permitted by law, without removing mandatory consumer protections available in your place of residence.

If you have a concern, please contact us so we can work toward a resolution. This does not restrict your right to contact a regulator or pursue available legal remedies.

Changes to These Terms

We may update these Terms and Conditions and publish the revised version on our website.

Updates apply prospectively and do not retroactively reduce your rights relating to an existing purchase.