A question is a good place to start
Contact Twinkle Tree Market
Contact Twinkle Tree Market for help with a product, an existing order, or a return. Whether you are choosing your next Christmas tree or checking a delivery, we welcome your questions.
Call or email us using the details below. If your enquiry relates to a purchase, having your order number ready will help us locate it.
Contact information
Get in Touch
Tell us what you need help with, and include any details that explain your question. You can contact us before ordering or after your purchase.
What to Include in Your Message
- Your order number, if you have already purchased.
- The name and email address used for the order.
- The product name or a link to the item.
- A short explanation of what you need help with.
Please protect your information: Do not send passwords or full payment-card details by email.
Our business location
Based in Missouri, Delivering Worldwide
Twinkle Tree Market is based in Missouri, United States, and offers worldwide delivery.
If you have a question about delivery to your destination, let us know your country and the product you are considering.
Before and after your purchase
How Can We Help You?
Product Questions
Comparing tree sizes or checking lighting features? Send us the product name or link and tell us which dimensions, materials, or included accessories you would like to clarify.
Orders and Delivery
For questions about an existing order, share your order number and explain what you need to know. This helps us identify the purchase and understand your enquiry.
Returns and Transit Damage
Need to return an item or report a damaged delivery? Contact us with your order details so we can explain the process and arrange the appropriate next steps.
Transit-damaged orders
Has Your Order Arrived Damaged?
If an order is damaged in transit, you may choose a full refund or a replacement shipment. Email us as soon as you discover the problem and include your order details.
Photographs of the item and packaging, where possible, can help us understand what happened. Keep the item and packaging until we explain the next steps. If a return is needed, we cover the return shipping.
Return assistance
Need to Request a Return?
You may request a return within 14 days of receiving your order. Items may be opened for inspection and should be returned in the condition received. We cover return shipping for eligible returns.
Original delivery charges are generally not refundable for ordinary returns, except where applicable law requires otherwise. Transit-damaged orders are handled under the separate terms described above.
Refunds for eligible returned items are issued within five days after inspection, subject to any earlier deadline required by applicable law.
Contact us before sending anything back so we can provide the correct return arrangements. Please review our Refund and Returns Policy for the complete conditions and information about your consumer rights.