We are based in Missouri, United States, and ship orders directly from our store to customers worldwide.

Order Processing and Dispatch

We aim to dispatch orders the same day they are placed, with a maximum processing time of 48 hours.

Processing time covers preparing your order for shipment. Delivery time begins after your order has been dispatched.

Estimated Delivery Time

Estimated delivery time is 14 days after dispatch for both U.S. and international orders.

This is an estimate rather than a guaranteed arrival date. Actual delivery may vary depending on your destination, carrier schedules, customs processing, weather, and public holidays.

If your order has not arrived within the estimated timeframe, please contact us so we can investigate and help resolve the delay.

Shipping Charges

All amounts below are in U.S. dollars.

For international orders, please confirm the applicable shipping charge before completing your purchase.

International Delivery and Customs

We offer worldwide delivery without store-imposed destination exclusions. Shipments remain subject to applicable laws and carrier service availability.

Customers are responsible for any customs duties, import taxes, and clearance fees charged by their destination country. These charges are separate from our shipping fees and may apply even when an order qualifies for free shipping.

Customs processing can affect delivery times. Your local customs authority can provide information about charges that may apply to your purchase.

Order Tracking

Tracking information is provided after your order has been dispatched, allowing you to follow its progress.

If you have not received your tracking details or need help understanding a tracking update, contact our support team with your order number.

Delivery Addresses

Please check your delivery address carefully when placing an order, including your street address, apartment or unit number, postal code, and country.

If you notice an error, contact us as soon as possible. We will attempt to update the address before dispatch. Changes may not be possible once the shipment is with the carrier.

Lost or Undelivered Orders

If your package is lost, delivered to an incorrect address, or marked as delivered but has not been received, please contact us with your order number and delivery details.

We will review the shipment information and work with the carrier to investigate. We provide a full refund for orders that are not received due to these delivery problems, including the original shipping charge paid to us.

Items Damaged in Transit

If your order arrives damaged in transit, you may choose either:

Please contact us with your order number and a description of the damage. Where possible, include photographs of the item and packaging to help us resolve the issue.

If a return is needed, we will cover the return shipping cost. Refunds for returned items are processed within five days after inspection.

Returns After Delivery

You may request a return within 14 days of receiving your order. Items may be opened but must remain in the condition received, without damage caused after delivery.

We cover return shipping costs. Original delivery charges are not refunded for ordinary returns. This does not affect the full refunds available for transit damage or undelivered orders described above.