We are based in Missouri, United States, and offer worldwide delivery. If you need help with an order, contact us at support@twinkletreemarket.com.

Our 14-Day Return Window

You may request a return within 14 days after receiving your order.

To start a return, email us within that period and identify the items you would like to return. Our return policy applies to all products, including sale and seasonal items, subject to the condition requirements below. We do not exclude product categories from returns.

Condition of Returned Items

You may open your item to inspect it. Opening the packaging does not, by itself, make the item ineligible for return.

Items should be returned in the condition in which you received them, with the components and accessories supplied. They must not have been destroyed or damaged after delivery.

Please package the item securely for its return journey. Use the original packaging where available, or suitable protective packaging.

If your item arrived damaged in transit, follow the damaged-order process below. Damage that occurred before you received the item does not prevent you from requesting help.

How to Request a Return

Email support@twinkletreemarket.com with:

You do not need to provide a particular reason to request an otherwise eligible return within our 14-day window.

Our team will explain the next steps and provide the appropriate return instructions. Please contact us before sending an item back so we can arrange the return shipping and confirm where it should be sent.

Return Shipping Costs

Twinkle Tree Market covers return shipping for eligible returns. This applies to domestic and international orders.

Please use the return arrangements provided by our support team rather than purchasing postage independently. Contact us if you have questions about the shipping instructions or need help preparing the package.

For ordinary returns, the original delivery charge is not refundable, except where applicable law requires otherwise. Transit-damaged orders are handled under the separate terms below.

Orders Damaged in Transit

If your order arrives damaged in transit, you may choose either:

Email us as soon as you discover the damage. Include your order details and, if possible, photographs of the item and packaging so we can understand the problem and arrange a resolution.

Keep the item and packaging until our team explains the next steps. If a return is needed, we will cover the return shipping.

The restriction on customer-damaged returns does not apply to damage sustained in transit.

Refund Processing

For an eligible returned item, we issue the refund within 5 days after inspection.

Inspection allows us to confirm the returned contents and their condition. If there is a problem affecting your refund, we will explain it and discuss the next steps with you.

After a refund is issued, your payment provider may require additional time before the credit appears in your account. If you have not received it, contact us so we can help check its status.

International Customers and Consumer Rights

We ship worldwide, and mandatory consumer protections may differ by destination.

Nothing in this Refund and Returns Policy removes or limits rights that cannot legally be excluded. Where applicable law provides additional cancellation rights, requires reimbursement of standard delivery charges, or sets different return or refund deadlines, those requirements take precedence.

Rights relating to faulty, incorrectly described, or otherwise nonconforming goods are not limited to our voluntary 14-day return window.